{"vertical":"house_cleaning","version":5,"answers":["included","extra_cost","ask_first","not_offered"],"services":["house_cleaning.standard","house_cleaning.deep","house_cleaning.move_in_out"],"tasks":[{"key":"task.floors","label":"Vacuum and mop floors","meaning":"Vacuum carpets and rugs, and sweep and mop hard floors, in the rooms being cleaned.","category":"general","answer_type":"task_answer","since":1,"synonyms":["vacuuming","mopping","sweep floors"],"usual":{"house_cleaning.standard":"included","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.dusting","label":"Dust surfaces","meaning":"Dust furniture, shelves and other surfaces within normal reach.","category":"general","answer_type":"task_answer","since":1,"synonyms":["dust furniture","dusting"],"usual":{"house_cleaning.standard":"included","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.bathrooms","label":"Clean bathrooms","meaning":"Clean and disinfect the toilet, sink, shower, bath and bathroom counters.","category":"bathroom","answer_type":"task_answer","since":1,"synonyms":["toilet","shower","bathtub","bathroom cleaning"],"usual":{"house_cleaning.standard":"included","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.kitchen_surfaces","label":"Kitchen counters, sink and stovetop","meaning":"Wipe the kitchen counters, clean the sink and the top of the stove.","category":"kitchen","answer_type":"task_answer","since":1,"synonyms":["kitchen cleaning","countertops","wipe counters"],"usual":{"house_cleaning.standard":"included","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.trash","label":"Empty trash","meaning":"Empty the bins in the rooms being cleaned into the home's main trash or recycling.","category":"general","answer_type":"task_answer","since":1,"synonyms":["take out trash","garbage","bins"],"usual":{"house_cleaning.standard":"included","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.mirrors","label":"Mirrors and glass surfaces","meaning":"Clean mirrors and glass surfaces inside the home, such as glass tables and shower screens.","category":"general","answer_type":"task_answer","since":1,"synonyms":["clean mirrors"],"usual":{"house_cleaning.standard":"included","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.appliance_exteriors","label":"Outside of appliances","meaning":"Wipe the outside of the kitchen appliances: fridge, oven, microwave, dishwasher, including handles and fronts.","category":"kitchen","answer_type":"task_answer","since":1,"synonyms":["fridge exterior","oven exterior","wipe appliances","outside of the fridge","outside of the oven"],"usual":{"house_cleaning.standard":"included","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.microwave_interior","label":"Inside microwave","meaning":"Clean the inside of the microwave, including the turntable.","category":"kitchen","answer_type":"task_answer","since":1,"synonyms":["inside the microwave","microwave interior"],"usual":{"house_cleaning.standard":"included","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.make_beds","label":"Make beds","meaning":"Straighten and make the beds with the bedding already on them.","category":"bedroom","answer_type":"task_answer","since":1,"synonyms":["bed making"],"usual":{"house_cleaning.standard":"included","house_cleaning.deep":"included","house_cleaning.move_in_out":"not_offered"}},{"key":"task.change_linen","label":"Change bed linen","meaning":"Take off the used sheets and pillowcases and put on clean ones the customer provides.","category":"bedroom","answer_type":"task_answer","since":1,"synonyms":["change sheets","fresh sheets","bedding"],"usual":{"house_cleaning.standard":"ask_first","house_cleaning.deep":"ask_first","house_cleaning.move_in_out":"not_offered"}},{"key":"task.fridge_interior","label":"Inside fridge","meaning":"Empty, wipe and dry the inside of the fridge, its shelves and drawers, and put the food back.","category":"kitchen","answer_type":"task_answer","since":1,"synonyms":["inside refrigerator","fridge inside","inside the fridge","fridge interior"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"ask_first","house_cleaning.move_in_out":"included"}},{"key":"task.oven_interior","label":"Inside oven","meaning":"Clean the inside of the oven, its racks and the door glass.","category":"kitchen","answer_type":"task_answer","since":1,"synonyms":["inside the oven","oven interior"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"ask_first","house_cleaning.move_in_out":"included"}},{"key":"task.cabinets_interior","label":"Inside cabinets and drawers","meaning":"Wipe the inside of kitchen cabinets and drawers; they need to be empty or emptied.","category":"kitchen","answer_type":"task_answer","since":1,"synonyms":["inside cupboards","cabinets","drawers"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"not_offered","house_cleaning.move_in_out":"included"}},{"key":"task.cabinet_fronts","label":"Cabinet fronts","meaning":"Wipe the outside doors and handles of the cabinets and drawers.","category":"kitchen","answer_type":"task_answer","since":1,"synonyms":["cupboard doors","wipe cabinets"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.closets_interior","label":"Inside closets","meaning":"Wipe the shelves, rails and floor inside closets; they need to be empty or emptied.","category":"bedroom","answer_type":"task_answer","since":1,"synonyms":["closets","wardrobes"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"not_offered","house_cleaning.move_in_out":"included"}},{"key":"task.baseboards","label":"Baseboards","meaning":"Wipe the boards along the bottom of the walls.","category":"detail","answer_type":"task_answer","since":1,"synonyms":["skirting boards"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.doors_frames","label":"Doors and door frames","meaning":"Wipe the inside doors, their frames and handles.","category":"detail","answer_type":"task_answer","since":1,"synonyms":["door frames","wipe doors"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.walls_spot","label":"Spot-clean walls","meaning":"Remove marks and fingerprints from walls where they show; not a full wall wash.","category":"detail","answer_type":"task_answer","since":1,"synonyms":["wall marks","wash walls","walls"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.light_fixtures","label":"Light fixtures and ceiling fans","meaning":"Dust light fittings and ceiling fan blades within step-ladder reach.","category":"detail","answer_type":"task_answer","since":1,"synonyms":["ceiling fans","lights","fan blades"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.vents","label":"Vent covers","meaning":"Dust and wipe the covers of air vents and returns.","category":"detail","answer_type":"task_answer","since":1,"synonyms":["air vents","vents"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.windows_interior","label":"Inside windows","meaning":"Clean the inside of the window glass that can be reached from the floor or a step ladder.","category":"detail","answer_type":"task_answer","since":1,"synonyms":["interior windows","window cleaning","windows"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"ask_first","house_cleaning.move_in_out":"ask_first"}},{"key":"task.window_tracks","label":"Window sills and tracks","meaning":"Wipe window sills and clean the tracks the windows slide in.","category":"detail","answer_type":"task_answer","since":1,"synonyms":["window sills","window tracks"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"included","house_cleaning.move_in_out":"included"}},{"key":"task.blinds","label":"Blinds","meaning":"Dust or wipe the slats of blinds and shutters.","category":"detail","answer_type":"task_answer","since":1,"synonyms":["shutters","dust blinds"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"included","house_cleaning.move_in_out":"ask_first"}},{"key":"task.tile_grout","label":"Scrub tile grout","meaning":"Scrub the grout lines between tiles to lift dirt and stains.","category":"bathroom","answer_type":"task_answer","since":1,"synonyms":["grout","grout cleaning"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"ask_first","house_cleaning.move_in_out":"ask_first"}},{"key":"task.upholstery","label":"Vacuum sofas and chairs","meaning":"Vacuum the fabric of sofas and chairs, including under the cushions; not a shampoo.","category":"detail","answer_type":"task_answer","since":1,"synonyms":["upholstery","couch","sofa"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"included","house_cleaning.move_in_out":"not_offered"}},{"key":"task.pet_hair","label":"Heavy pet hair removal","meaning":"Extra time to lift pet hair from floors, furniture and fabric beyond a normal vacuum.","category":"extra","answer_type":"task_answer","since":1,"synonyms":["pet hair","dog hair","cat hair","fur"],"usual":{"house_cleaning.standard":"ask_first","house_cleaning.deep":"ask_first","house_cleaning.move_in_out":"ask_first"}},{"key":"task.dishes","label":"Wash dishes","meaning":"Wash, dry and put away dishes, or load and start the dishwasher.","category":"kitchen","answer_type":"task_answer","since":1,"synonyms":["dishes","load dishwasher","washing up"],"usual":{"house_cleaning.standard":"ask_first","house_cleaning.deep":"ask_first","house_cleaning.move_in_out":"not_offered"}},{"key":"task.laundry","label":"Wash and fold laundry","meaning":"Wash, dry and fold clothes in the home's own machines.","category":"extra","answer_type":"task_answer","since":1,"synonyms":["laundry","washing clothes","fold clothes"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"not_offered","house_cleaning.move_in_out":"not_offered"}},{"key":"task.organizing","label":"Tidying and organizing","meaning":"Put things away and organize belongings, beyond the light tidying a clean needs.","category":"extra","answer_type":"task_answer","since":1,"synonyms":["declutter","organize","tidy up"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"not_offered","house_cleaning.move_in_out":"not_offered"}},{"key":"task.balcony","label":"Sweep balcony or patio","meaning":"Sweep the balcony, patio or deck and wipe its outdoor furniture.","category":"extra","answer_type":"task_answer","since":1,"synonyms":["balcony","patio","deck"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"ask_first","house_cleaning.move_in_out":"ask_first"}},{"key":"task.garage","label":"Sweep garage","meaning":"Sweep the garage floor; not moving or sorting what is stored there.","category":"extra","answer_type":"task_answer","since":1,"synonyms":["garage"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"not_offered","house_cleaning.move_in_out":"ask_first"}},{"key":"task.carpet_shampoo","label":"Shampoo carpets","meaning":"Wash carpets with a carpet machine that sprays and extracts water, beyond vacuuming.","category":"extra","answer_type":"task_answer","since":1,"synonyms":["carpet cleaning","steam clean carpet","carpet shampoo"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"not_offered","house_cleaning.move_in_out":"ask_first"}},{"key":"task.post_construction_dust","label":"Post-construction dust","meaning":"Remove the fine dust building or renovation work leaves on every surface.","category":"extra","answer_type":"task_answer","since":1,"synonyms":["construction dust","renovation clean","after builders"],"usual":{"house_cleaning.standard":"not_offered","house_cleaning.deep":"not_offered","house_cleaning.move_in_out":"not_offered"}}],"brings":[{"key":"brings.supplies","label":"Brings cleaning supplies","meaning":"Brings their own cleaning products and cloths, so the customer provides none.","category":"kit","answer_type":"yes_no","since":1,"synonyms":["own supplies","brings products"]},{"key":"brings.vacuum","label":"Brings a vacuum","meaning":"Brings their own household vacuum cleaner.","category":"kit","answer_type":"yes_no","since":1,"synonyms":["own vacuum","vacuum cleaner","hoover"]},{"key":"brings.mop","label":"Brings a mop and bucket","meaning":"Brings their own mop and bucket for hard floors.","category":"kit","answer_type":"yes_no","since":1,"synonyms":["own mop"]},{"key":"brings.steam_cleaner","label":"Brings a steam cleaner","meaning":"Brings a steam cleaner for hard floors, tiles and grout.","category":"kit","answer_type":"yes_no","since":1,"synonyms":["steam cleaning","steamer"]},{"key":"brings.carpet_machine","label":"Brings a carpet machine","meaning":"Brings a machine that washes carpets by spraying water and cleaner into them and sucking it back out (a carpet extractor).","category":"kit","answer_type":"yes_no","since":1,"synonyms":["carpet cleaner","carpet extractor"]},{"key":"brings.ladder","label":"Brings a ladder","meaning":"Brings a step ladder to reach high cupboards, shelves and light fittings.","category":"kit","answer_type":"yes_no","since":1,"synonyms":["step ladder"]},{"key":"brings.high_reach","label":"Brings high-reach kit","meaning":"Brings an extension pole or tall ladder to clean above what a step ladder reaches: high windows, ceilings, light fittings.","category":"kit","answer_type":"yes_no","since":5,"synonyms":["high reach","extension pole","telescopic pole","tall ladder"]},{"key":"brings.industrial_vacuum","label":"Brings an industrial vacuum","meaning":"Brings a commercial vacuum with stronger suction and a bigger bag or tank than a household one.","category":"kit","answer_type":"yes_no","since":5,"synonyms":["commercial vacuum","heavy duty vacuum","shop vac"]}],"products":[{"key":"product.eco_friendly","label":"Eco-friendly products","meaning":"Uses products sold as eco-friendly or non-toxic, made to be gentler on people and the environment.","category":"products","answer_type":"yes_no","since":1,"synonyms":["green products","eco products","non-toxic","natural products"]},{"key":"product.fragrance_free","label":"Fragrance-free products","meaning":"Uses products with no added scent.","category":"products","answer_type":"yes_no","since":1,"synonyms":["unscented","no fragrance","scent free"]},{"key":"product.pet_safe","label":"Pet-safe products","meaning":"Uses products labelled safe for homes with pets.","category":"products","answer_type":"yes_no","since":1,"synonyms":["safe for pets","pet friendly products"]},{"key":"product.uses_customer_products","label":"Will use the customer's products","meaning":"Will clean with products the customer provides, when the customer asks.","category":"products","answer_type":"yes_no","since":1,"synonyms":["customer supplies","use my products"]},{"key":"product.bleach_free","label":"Bleach-free products","meaning":"Cleans without any product containing chlorine bleach.","category":"products","answer_type":"yes_no","since":5,"synonyms":["no bleach","without bleach","chlorine free"]},{"key":"product.hypoallergenic","label":"Hypoallergenic products","meaning":"Uses products labelled hypoallergenic, made for people with allergies or sensitive skin.","category":"products","answer_type":"yes_no","since":5,"synonyms":["allergy friendly products","sensitive skin products"]}],"crew":[{"key":"crew.solo","label":"Can send one cleaner","meaning":"The business can send a single cleaner to a job.","category":"crew","answer_type":"yes_no","since":1,"synonyms":["one cleaner","single cleaner","solo cleaner"]},{"key":"crew.two_or_more","label":"Can send two or more cleaners","meaning":"The business can send a team of at least two cleaners to one job.","category":"crew","answer_type":"yes_no","since":1,"synonyms":["two cleaners","team of two","team"]},{"key":"crew.three_or_more","label":"Can send three or more cleaners","meaning":"The business can send a team of at least three cleaners to one job.","category":"crew","answer_type":"yes_no","since":1,"synonyms":["three cleaners","large team"]}],"payment":[{"key":"pay.cash","label":"Cash","meaning":"The customer can pay in cash.","category":"payment","answer_type":"yes_no","since":1,"synonyms":[]},{"key":"pay.card","label":"Card","meaning":"The customer can pay by credit or debit card.","category":"payment","answer_type":"yes_no","since":1,"synonyms":["credit card","debit card"]},{"key":"pay.bank_transfer","label":"Bank transfer","meaning":"The customer can pay by bank transfer, such as ACH, Zelle or a wire.","category":"payment","answer_type":"yes_no","since":1,"synonyms":["ach","zelle","wire"]},{"key":"pay.app","label":"Payment app","meaning":"The customer can pay through a payment app such as Venmo, Cash App or PayPal.","category":"payment","answer_type":"yes_no","since":1,"synonyms":["venmo","cash app","paypal"]},{"key":"pay.check","label":"Check","meaning":"The customer can pay by paper check.","category":"payment","answer_type":"yes_no","since":1,"synonyms":["cheque"]}],"ambiguous":[{"phrases":["fridge","refrigerator","clean fridge","clean the fridge","fridge cleaning","refrigerator cleaning"],"readings":["task.fridge_interior","task.appliance_exteriors"],"both_allowed":true,"instruction":"Ask whether the customer means inside the fridge, the outside, or both. Send task.fridge_interior for the inside, task.appliance_exteriors for the outside, or both keys."},{"phrases":["oven","clean oven","clean the oven","oven cleaning"],"readings":["task.oven_interior","task.appliance_exteriors"],"both_allowed":true,"instruction":"Ask whether the customer means inside the oven, the outside, or both. Send task.oven_interior for the inside, task.appliance_exteriors for the outside, or both keys."},{"phrases":["microwave","clean microwave","clean the microwave","microwave cleaning"],"readings":["task.microwave_interior","task.appliance_exteriors"],"both_allowed":true,"instruction":"Ask whether the customer means inside the microwave, the outside, or both. Send task.microwave_interior for the inside, task.appliance_exteriors for the outside, or both keys."}],"condition_answers":["no_charge","extra_charge","ask_first","not_taken"],"conditions":[{"key":"cond.same_day","label":"Same-day job","meaning":"The job starts on the same calendar day it is booked, in the business time zone.","category":"timing","family":"timing","answer_type":"condition_answer","since":2,"synonyms":["same day","today","rush","urgent"],"checked_at_hold":true,"can_be_not_taken":false},{"key":"cond.next_day","label":"Next-day job","meaning":"The job starts on the calendar day after it is booked, in the business time zone.","category":"timing","family":"timing","answer_type":"condition_answer","since":2,"synonyms":["next day","tomorrow","short notice"],"checked_at_hold":true,"can_be_not_taken":false},{"key":"cond.weekend","label":"Weekend job","meaning":"The job starts on a Saturday or Sunday, in the business time zone.","category":"timing","family":"timing","answer_type":"condition_answer","since":2,"synonyms":["weekend","saturday","sunday"],"checked_at_hold":true,"can_be_not_taken":false},{"key":"cond.evening","label":"Evening job","meaning":"The job starts at 6:00 pm or later, in the business time zone.","category":"timing","family":"timing","answer_type":"condition_answer","since":2,"synonyms":["evening","after hours","night"],"checked_at_hold":true,"can_be_not_taken":false},{"key":"cond.holiday","label":"Holiday job","meaning":"The job starts on a US federal holiday (the eleven official days), on the date it is observed, in the business time zone. A holiday that lands on a Saturday is observed the Friday before; on a Sunday, the Monday after.","category":"timing","family":"timing","answer_type":"condition_answer","since":2,"synonyms":["holiday","public holiday","federal holiday"],"checked_at_hold":true,"can_be_not_taken":false},{"key":"cond.pets","label":"Pets in the home","meaning":"A dog or cat lives in the home, whether or not it is there during the job.","category":"household","family":"household","answer_type":"condition_answer","since":2,"synonyms":["pets","pet","dog","cat","has pets"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.no_free_parking","label":"No free parking","meaning":"There is no free place to park within a short walk of the home, or parking must be paid for.","category":"access","family":"access","answer_type":"condition_answer","since":2,"synonyms":["paid parking","no parking","parking fee","street parking only"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.stairs_no_lift","label":"Stairs with no lift","meaning":"The home is on the third floor or higher and the building has no lift.","category":"access","family":"access","answer_type":"condition_answer","since":2,"synonyms":["walk up","walkup","no elevator","no lift","stairs"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.very_dirty","label":"Very dirty home","meaning":"The home has not been cleaned in three months or more, or has heavy build-up. The customer says so before booking.","category":"dirt","family":"dirt","answer_type":"condition_answer","since":2,"synonyms":["very dirty","heavy build up","neglected","extra dirty"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.nobody_home","label":"Nobody home","meaning":"No one will be there during the job.","category":"household","family":"household","answer_type":"condition_answer","since":2,"synonyms":["customer not home","not home","nobody there","empty during the job"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.mould","label":"Mould in the home","meaning":"Visible mould on walls, ceilings, grout or around fittings that the customer wants dealt with, beyond a wipe-down.","category":"dirt","family":"dirt","answer_type":"condition_answer","since":4,"synonyms":["mould","mold","mildew","black mould","black mold"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.infestation","label":"Pests in the home","meaning":"Insects, rodents or bed bugs are present, or the home was treated for them in the last month. The customer says so before booking.","category":"household","family":"household","answer_type":"condition_answer","since":4,"synonyms":["infestation","pests","bed bugs","bedbugs","cockroaches","roaches","mice","rats"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.post_construction","label":"After building work","meaning":"Dust and debris left by building or renovation work, beyond ordinary dirt.","category":"dirt","family":"dirt","answer_type":"condition_answer","since":4,"synonyms":["post-construction","post construction","after renovation","after builders","builders clean","construction clean"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.gated_entry","label":"Gated or front-desk entry","meaning":"A gate, doorman, concierge or front desk must let the cleaner in.","category":"access","family":"access","answer_type":"condition_answer","since":4,"synonyms":["gated","gate code","doorman","concierge","front desk","security desk"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.lockbox_entry","label":"Key, code or lockbox entry","meaning":"The cleaner lets themselves in with a key, door code or lockbox left for them.","category":"access","family":"access","answer_type":"condition_answer","since":4,"synonyms":["lockbox","lock box","key entry","door code","keypad","key under the mat","smart lock code"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.smoking_household","label":"Smoking household","meaning":"Someone smokes or vapes indoors, so surfaces carry smoke residue or smell.","category":"household","family":"household","answer_type":"condition_answer","since":5,"synonyms":["smoker","smokes indoors","cigarette smoke","nicotine stains"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.excess_pet_hair","label":"Lots of pet hair","meaning":"Pet hair covers floors, furniture or bedding throughout the home, more than one normal vacuum pass removes.","category":"household","family":"household","answer_type":"condition_answer","since":5,"synonyms":["lots of pet hair","excessive pet hair","pet hair everywhere","shedding pets"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.occupied_home","label":"Someone home during the job","meaning":"People will be in the home during the job, so the cleaner works around them.","category":"household","family":"household","answer_type":"condition_answer","since":5,"synonyms":["someone home","customer home during the job","people home","working from home"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.difficult_access","label":"Hard to get to","meaning":"Getting the cleaner and their kit to the door is hard for a reason other than stairs, parking or a gate: a long walk from the nearest place to stop, a steep path or many outside steps, or a narrow or blocked way in.","category":"access","family":"access","answer_type":"condition_answer","since":5,"synonyms":["hard to get to","difficult to reach","long walk to the door","steep path"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.moderately_dirty","label":"Moderately dirty home","meaning":"The home was last cleaned more than four weeks and less than three months ago, or has build-up beyond a regular clean but less than very dirty. The customer says so before booking.","category":"dirt","family":"dirt","answer_type":"condition_answer","since":5,"synonyms":["moderately dirty","a bit dirty","overdue clean","some build up"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.heavy_grease","label":"Heavy kitchen grease","meaning":"The kitchen has thick, sticky grease on the stovetop, hood, cabinets or walls that a normal wipe does not lift.","category":"dirt","family":"dirt","answer_type":"condition_answer","since":5,"synonyms":["heavy grease","greasy kitchen","grease build up"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.bodily_fluids","label":"Bodily fluids","meaning":"The job includes cleaning up blood, vomit, urine or faeces beyond a normal bathroom clean, at household scale (an illness, a pet or toilet accident), that ordinary disinfectant and gloves can deal with.","category":"safety","family":"safety","answer_type":"condition_answer","since":5,"synonyms":["vomit","urine","faeces","feces","pet accidents","toilet accident"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.biohazard","label":"Biohazard","meaning":"The home has material that can spread disease and needs protective gear and regulated disposal: large amounts of blood or bodily fluids (after a death, a serious injury or a crime), used needles or sharps, or human or animal waste built up over time (hoarding). State biohazard alone for this; bodily fluids is for household-scale mess.","category":"safety","family":"safety","answer_type":"condition_answer","since":5,"synonyms":["biohazard cleanup","trauma clean","crime scene","needles","sharps"],"checked_at_hold":false,"can_be_not_taken":true},{"key":"cond.hazardous_waste","label":"Hazardous waste","meaning":"The job includes handling, moving or disposing of things that may not go in household trash and need special handling or a licensed remover: paint, solvents, pool or garden chemicals, pesticides, car fluids, batteries, broken fluorescent bulbs, or material that may contain asbestos or lead.","category":"safety","family":"safety","answer_type":"condition_answer","since":5,"synonyms":["chemical disposal","asbestos","lead paint","old paint"],"checked_at_hold":false,"can_be_not_taken":true}],"condition_families":[{"family":"timing","label":"When the job is","meaning":"Decided by the slot and the moment of booking; checked at hold, never stated by the customer."},{"family":"access","label":"Getting in and getting there","meaning":"How the cleaner reaches the home and gets inside."},{"family":"household","label":"Who and what is in the home","meaning":"People, pets and habits in the home that change how the job is done."},{"family":"dirt","label":"How dirty the home is","meaning":"State at most one of very dirty or moderately dirty. With no dirt word stated, the home was cleaned within the last four weeks and has no build-up beyond a regular clean."},{"family":"safety","label":"Health and safety","meaning":"Material that needs protective gear, special disposal or a licensed remover. A business answers each; none is ever treated as normal cleaning."}],"condition_contradictions":[["cond.nobody_home","cond.occupied_home"],["cond.very_dirty","cond.moderately_dirty"]],"property":{"types":[{"key":"property.studio","label":"Studio","meaning":"A home with one main room for living and sleeping, plus a bathroom; it has no separate bedroom.","category":"home","answer_type":"choice","since":3,"synonyms":["studio apartment","studio flat","bachelor apartment","efficiency apartment","bedsit"]},{"key":"property.apartment","label":"Apartment","meaning":"A home inside a building that holds other homes, with a shared entrance or shared corridors.","category":"home","answer_type":"choice","since":3,"synonyms":["flat","apt"],"labels":{"en-US":"Apartment","en-GB":"Flat"}},{"key":"property.condo","label":"Condo","meaning":"An apartment that its occupant owns rather than rents. For cleaning it is the same as an apartment; use whichever word the customer uses.","category":"home","answer_type":"choice","since":3,"synonyms":["condominium"]},{"key":"property.townhouse","label":"Townhouse","meaning":"A house on two or more floors that shares one or both side walls with the next house and has its own front door on the street.","category":"home","answer_type":"choice","since":3,"synonyms":["townhome","row house","terraced house","terrace house"]},{"key":"property.detached_house","label":"Detached house","meaning":"A house that stands on its own and shares no walls with another home.","category":"home","answer_type":"choice","since":3,"synonyms":["single family home","single-family house","detached home","standalone house","bungalow"]},{"key":"property.duplex","label":"Duplex","meaning":"One of two homes in the same building, side by side or one above the other, each with its own front door.","category":"home","answer_type":"choice","since":3,"synonyms":["semi-detached house","two-family house","twin home","half of a duplex"]},{"key":"property.villa","label":"Villa","meaning":"A large detached house on its own grounds, usually with outdoor areas of its own.","category":"home","answer_type":"choice","since":3,"synonyms":["mansion","estate home"]},{"key":"property.other_residential","label":"Other home","meaning":"A place people live that is none of the kinds above, such as a mobile home, a cabin, a houseboat or a room in a shared house.","category":"home","answer_type":"choice","since":3,"synonyms":["mobile home","cabin","houseboat","manufactured home","trailer","room in a shared house"]}],"spaces":[{"key":"space.bedroom","label":"Bedroom","meaning":"A room used for sleeping, with a door. A studio has none.","category":"bedroom","answer_type":"choice","since":3,"synonyms":["bed","beds","master bedroom","guest bedroom","kids room","nursery","bedrooms"]},{"key":"space.bathroom.full","label":"Full bathroom","meaning":"A bathroom with a toilet and a sink plus a shower, a bath or both. A three-quarter bath (shower, no tub) counts as full.","category":"bathroom","answer_type":"choice","since":3,"synonyms":["full bath","ensuite","en suite","en-suite bathroom","master bathroom","three quarter bath","shower room","bathroom with shower"]},{"key":"space.bathroom.half","label":"Half bathroom","meaning":"A room with a toilet and a sink and no shower or bath.","category":"bathroom","answer_type":"choice","since":3,"synonyms":["half bath","powder room","guest toilet","wc","cloakroom","toilet room","separate toilet"],"labels":{"en-US":"Half bathroom","en-GB":"Cloakroom"}},{"key":"space.living_room","label":"Living room","meaning":"A room for sitting and relaxing: the only one in the home, or the main one. An open-plan living area counts as one.","category":"living","answer_type":"choice","since":3,"synonyms":["lounge","sitting room","front room","great room","open plan living area","living area"],"labels":{"en-US":"Living room","en-GB":"Lounge"}},{"key":"space.family_room","label":"Family room","meaning":"An everyday sitting room, usually where the TV is, in a home that has more than one sitting room.","category":"living","answer_type":"choice","since":3,"synonyms":["tv lounge","tv room","family lounge","den","media room","games room","rec room"]},{"key":"space.formal_living","label":"Formal living room","meaning":"A sitting room kept for receiving guests, in a home that has more than one sitting room.","category":"living","answer_type":"choice","since":3,"synonyms":["drawing room","formal lounge","reception room","parlor","parlour","formal sitting room"]},{"key":"space.kitchen","label":"Kitchen","meaning":"A room or area for cooking, with a sink and a stove. A kitchenette counts as one.","category":"kitchen","answer_type":"choice","since":3,"synonyms":["kitchenette","cooking area"]},{"key":"space.dining_room","label":"Dining room","meaning":"A separate room for eating. A table inside the kitchen or the living room is not a dining room.","category":"living","answer_type":"choice","since":3,"synonyms":["dining area","formal dining room"]},{"key":"space.breakfast_area","label":"Breakfast area","meaning":"An eating area inside or opening off the kitchen, with its own table or counter seating.","category":"kitchen","answer_type":"choice","since":3,"synonyms":["breakfast nook","eat-in kitchen area","dinette"]},{"key":"space.pantry","label":"Pantry","meaning":"A walk-in room or closet for storing food and kitchen goods.","category":"kitchen","answer_type":"choice","since":3,"synonyms":["larder","walk-in pantry","store cupboard"]},{"key":"space.laundry_room","label":"Laundry room","meaning":"A separate room for the washer and dryer. A closet that only holds the machines is not one.","category":"utility","answer_type":"choice","since":3,"synonyms":["utility room","laundry","wash room","mud room"]},{"key":"space.storage_room","label":"Storage room","meaning":"A room inside the home used only for storing things, such as a box room or a walk-in storage closet.","category":"utility","answer_type":"choice","since":3,"synonyms":["box room","store room","storeroom","walk-in storage"]},{"key":"space.office","label":"Home office","meaning":"A room used for desk work, such as a study.","category":"living","answer_type":"choice","since":3,"synonyms":["study","office","home study","library","workroom"]},{"key":"space.foyer","label":"Foyer","meaning":"The entrance hall just inside the front door.","category":"circulation","answer_type":"choice","since":3,"synonyms":["entrance hall","entryway","entry hall","vestibule","lobby"]},{"key":"space.hallway","label":"Hallway","meaning":"A corridor or landing that connects rooms.","category":"circulation","answer_type":"choice","since":3,"synonyms":["hall","corridor","passage","landing"]},{"key":"space.staircase","label":"Staircase","meaning":"A flight of stairs inside the home between two of its floors.","category":"circulation","answer_type":"choice","since":3,"synonyms":["stairs","stairway","internal stairs"]},{"key":"space.balcony","label":"Balcony","meaning":"An outdoor platform above ground level, reached from inside the home.","category":"outdoor","answer_type":"choice","since":3,"synonyms":["terrace","roof terrace","veranda","verandah"]},{"key":"space.patio","label":"Patio","meaning":"A paved or decked outdoor area at ground level that belongs to the home.","category":"outdoor","answer_type":"choice","since":3,"synonyms":["deck","porch","back porch","yard patio","outdoor area"]},{"key":"space.garage","label":"Garage","meaning":"An enclosed space for parking a car that belongs to the home.","category":"outdoor","answer_type":"choice","since":3,"synonyms":["carport","car garage","double garage"]}],"unclear":[{"phrase":"bathroom","could_mean":["space.bathroom.full","space.bathroom.half"],"ask":"Does it have a shower or a bath (full), or only a toilet and sink (half)?"},{"phrase":"bath","could_mean":["space.bathroom.full","space.bathroom.half"],"ask":"Does it have a shower or a bath (full), or only a toilet and sink (half)?"},{"phrase":"washroom","could_mean":["space.bathroom.full","space.bathroom.half"],"ask":"Does it have a shower or a bath (full), or only a toilet and sink (half)?"},{"phrase":"restroom","could_mean":["space.bathroom.full","space.bathroom.half"],"ask":"Does it have a shower or a bath (full), or only a toilet and sink (half)?"},{"phrase":"toilet","could_mean":["space.bathroom.full","space.bathroom.half"],"ask":"Does it have a shower or a bath (full), or only a toilet and sink (half)?"},{"phrase":"house","could_mean":["property.detached_house","property.townhouse","property.duplex"],"ask":"Does the house stand on its own, share a wall with the next house in a row, or make up half of a two-home building?"},{"phrase":"home","could_mean":["property.detached_house","property.townhouse","property.duplex","property.apartment"],"ask":"Is it a house that stands on its own, a townhouse, half of a duplex, or an apartment?"},{"phrase":"unit","could_mean":["property.apartment","property.condo"],"ask":"Is the unit rented (apartment) or owned (condo)? Either is fine for cleaning."},{"phrase":"sitting area","could_mean":["space.living_room","space.family_room","space.formal_living"],"ask":"Is it the home's main living room, an everyday TV or family room, or a formal room for guests?"}],"occupancy":[{"value":"occupied","label":"Lived in","meaning":"People live there. Whether anyone is there during the job is a condition (nobody home, or someone home during the job), not this."},{"value":"vacant","label":"Empty","meaning":"Nobody lives there, as before a move-in or after a move-out."}],"furnishing":[{"value":"furnished","label":"Furnished","meaning":"The rooms have their furniture in them."},{"value":"partly_furnished","label":"Partly furnished","meaning":"Some rooms have furniture, some are bare."},{"value":"unfurnished","label":"Unfurnished","meaning":"The rooms are bare: no furniture to clean around or under."}],"facts":{"floor_level":{"type":"integer","min":0,"max":200,"meaning":"The floor the home's front door is on, counting the street-level floor as 1 (0 = below street level)."},"floors":{"type":"integer","min":1,"max":10,"meaning":"How many floors the home itself has inside."},"size":{"square_feet":{"type":"integer","min":100,"max":10000,"unit":"square feet"},"approximate":{"type":"boolean","meaning":"true when the size is the customer's rough guess; it is priced as stated and read back as \"about\"."}},"spaces":{"type":"object","meaning":"How many of each kind of room the home has, by space.* key: 0 to 20 each. Say 0 to state that the home has none. Leave a kind out when unknown."}}}}